Terms of Service

1. The agreement

By clicking "Start free trial," signing up for an account, or using any part of the Clariva or Solvera service, you agree to these Terms of Service and our Privacy Policy.

If you are signing up on behalf of a company, you represent that you have authority to bind that company to these terms.

If you do not agree, do not use the service.

2. The service

"Clariva" provides metrics, cash flow surveillance, inventory intelligence, document storage, AI co-pilot, and related tools. "Solvera" provides SEO rank tracking, GBP management, content optimization, and related tools. Both are operated by Hussien Issa, based in Ontario, Canada.

We may modify, add, or remove features at any time. We will give 30 days' notice before materially reducing functionality on an existing paid plan.

3. Your account

You must:

• Provide accurate registration information.
• Keep your password confidential. You are responsible for activity under your account.
• Be 18 or older (or the age of majority in your jurisdiction).
• Not share your account with others (each user needs their own seat).
• Notify us immediately of any unauthorized access at security@clariva.app.

4. Payment, trials, and refunds

Subscriptions

Plans are billed monthly in Canadian dollars (CAD) unless otherwise stated. Pricing on the pricing page is current as of the date you sign up.

Free trial

New customers get a 14-day free trial on any plan. No card is required to start the trial. On day 15, if you've added a payment method, we charge the plan price. If you haven't, the account pauses (data preserved for 30 days).

Refunds

Subscriptions are non-refundable except as required by law. If you cancel mid-month, your account remains active until the end of the current billing period. We do not pro-rate refunds for partial months.

Provincial Consumer Protection Acts may grant you additional rights in certain circumstances (e.g., misrepresentation). Those rights are not waived by this agreement.

Price changes

We may raise prices for new sign-ups at any time. For existing customers, we give 30 days' email notice before any price increase. You can cancel before the new price takes effect.

Failed payments

If a payment fails, we retry up to 3 times over 7 days. After that, the account is suspended until payment is updated.

5. Acceptable use

You may not:

• Use the service to violate any law (including Canada's Competition Act, the Criminal Code, or anti-spam legislation).
• Resell or sublicense the service without our written consent.
• Reverse engineer, decompile, or attempt to extract source code from any compiled portion of the service.
• Scrape data from the service at volumes that constitute abuse, or circumvent rate limits.
• Upload malicious code, viruses, or content that infringes others' rights.
• Use the service for content that is unlawful, defamatory, harassing, or discriminatory.
• Misrepresent your identity, business, or affiliation.

6. Your data, your content

You own everything you upload or generate. POS reports, business documents, AI-generated content, custom dashboards — they're yours. We claim no ownership.

You grant us a limited, non-exclusive licence to host, process, display, and back up your data solely for the purpose of providing the service to you. This licence ends when your data is deleted from our systems.

You represent that you have the right to upload anything you upload (you own it, or have permission).

You can export your data at any time. After cancellation, you have 30 days to download an export before we permanently delete.

7. Third-party integrations

You may connect Plaid, Stripe, Square, Shopify, Lightspeed, Google Business Profile, Anthropic, and other third-party services to your account. Each of these is governed by its own terms and privacy policy.

By connecting them, you authorize us to access the data and perform the actions you've granted permission for. We can only do what those services allow — for example, Plaid is always read-only; we cannot move money. Square, Shopify, and Lightspeed access is also read-only by default.

If a third-party service fails, changes its terms, or revokes access, the affected features in Clariva or Solvera may stop working. We are not liable for outages caused by third parties.

8. AI features

Clariva's AI co-pilot, content optimizer, receipt OCR, and other AI-powered features use third-party AI providers (currently Anthropic's Claude). AI-generated content:

• Is provided "as is" and may contain errors.
• Should not be relied upon as legal, financial, medical, or professional advice.
• Should be reviewed by a qualified human before acting on it.
• Is your responsibility to verify and use appropriately.

We are not liable for losses resulting from your reliance on AI-generated output without verification.

9. Intellectual property

The Clariva and Solvera marks, logos, code, design, and documentation are owned by Hussien Issa / the Clariva & Solvera business. Nothing in these terms transfers ownership to you.

You may not use our branding, name, or logos without written permission, except to truthfully describe that you are a customer.

10. Warranty disclaimer

The service is provided "as is" and "as available," without warranties of any kind, express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

We do not warrant that the service will be uninterrupted, error-free, or that defects will be corrected. We do not warrant the accuracy of AI-generated content, third-party data, or any specific business outcome.

Nothing in this section limits warranties that cannot legally be excluded under your provincial consumer protection laws.

11. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost revenue, lost data, or business interruption.
• Our total liability for any claim arising from or related to the service is limited to the amount you paid us in the 12 months preceding the claim.
• These limits apply regardless of the legal theory (contract, tort, statute) and regardless of whether we were advised of the possibility of such damages.

Some jurisdictions don't allow exclusion of certain damages — in those, our liability is limited to the smallest amount permitted by law.

12. Indemnification

You agree to indemnify and hold us harmless from any third-party claim, loss, or expense arising from:

• Your use of the service in violation of these terms.
• Your violation of any law or third-party right.
• Content you upload that infringes others' rights.

13. Termination

By you

You can cancel anytime from your account settings or by emailing cancel@clariva.app. Your subscription remains active until the end of the current billing period. No retention calls.

By us

We may suspend or terminate your account if:

• You materially breach these terms.
• Your payment fails repeatedly and isn't resolved within 14 days of notice.
• You use the service for illegal activity.
• We are required by law.
• We discontinue the service (with 90 days' notice + data export available).

For non-serious breaches, we will give you reasonable notice and a chance to cure before termination.

After termination

Your data is retained for 30 days for re-activation, then permanently deleted. Provisions that by their nature should survive (IP, liability limits, governing law, indemnity) survive termination.

14. Changes to these terms

We may update these terms. Material changes will be announced by email to active customers at least 30 days in advance. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict-of-law principles.

Any dispute will be resolved by the courts of Ontario, Canada. You consent to the personal jurisdiction of those courts.

Before initiating a lawsuit, both parties agree to attempt good-faith resolution by email for 30 days.

16. Contact

General: hello@clariva.app

Legal: legal@clariva.app

Security: security@clariva.app

Mailing: Clariva & Solvera, Newcastle, Ontario, Canada